In short
You get a licence to use Revisit to run your business. Your data stays yours, and we will give it back if you leave. In exchange you agree to use the platform lawfully, to look after your own customers' data, and to accept that software sold to a small business at a small price comes with limits on what we can be liable for. The sections below are the agreement itself.
Agreeing to these terms
These terms are a contract between you and Revisit Business ("Revisit", "we", "us"). By creating a workspace, signing in, or using any part of the platform — including a public site we host for a business — you agree to them. If you do not agree, do not use the platform.
If you are agreeing on behalf of a company or other organisation, you confirm you are authorised to bind it, and "you" means that organisation.
Definitions
- Platform — the Revisit Business apps (web, Android, iOS, desktop), the API behind them, and the public sites we host.
- Workspace — the account and data belonging to one business, separated from every other business on the platform.
- Users — the account holder and any staff account they create, each holding a role that decides what it can do.
- Public site — the public, unauthenticated page we publish for a business under its own branding.
- Your Data — everything you put into your workspace: business details, products and services, customers, orders, payments, advisories, images and published site content.
Accounts and access
- Eligibility — you must be at least 18 and legally able to enter a contract.
- Accurate details — give accurate details when you register, and keep them current.
- Credentials — keep your password confidential. You are responsible for what happens under your account and under every staff account you create, including the role you give each one. Tell us at once if you suspect unauthorised access.
- No sharing — sharing one login between several people, or handing your workspace to another business to use, is not permitted.
Your data stays yours
You own Your Data. We claim no ownership of it. You grant us only the licence we need to run the platform for you: to host, store, back up, transmit, display and process Your Data so the product works, so your public site can be shown to the visitors it is meant for, and so we can support you when you ask. That licence ends when the data is deleted.
We do not use Your Data to train advertising systems, and we do not share it with other businesses on the platform. How we handle personal information inside Your Data is set out in our Privacy Policy, which forms part of these terms.
Your responsibilities for your customers' data
You are the controller of your customer records
When you record a customer, an order or an advisory, you are deciding what to collect and why. That makes you responsible for having a lawful basis to hold it, for any notice or consent your law requires, for the accuracy of what you record, and for answering your customers when they ask about their data. Revisit holds it for you and acts on your instructions.
- Lawful collection and contact — only enter customer information you are entitled to hold, and only use the platform to contact people who expect to hear from you. Do not use it for bulk unsolicited messaging.
- Access control — give staff the narrowest role that lets them do their job, and remove access when someone leaves.
- Regulated records — if you are in a regulated trade — healthcare above all — you remain bound by the rules of that trade. Confirm that this platform is an acceptable place to keep your records before you rely on it for them.
Acceptable use
You agree not to:
- use the platform for anything unlawful, fraudulent, or intended to deceive your customers.
- upload content you have no right to use, or anything that infringes someone else's intellectual property, privacy or publicity rights.
- publish, on a public site or anywhere else in the platform, content that is defamatory, obscene, hateful, or that makes claims — medical, financial or otherwise — you cannot support.
- attempt to access another business's workspace, probe or penetration-test the platform without our written permission, or circumvent the role-permission system.
- reverse engineer, decompile, copy or resell the platform, or scrape it by automated means beyond ordinary use.
- introduce malware, overload the service, or interfere with its availability for anyone else.
Public sites
Where we publish a public site for you, the branding, copy, photographs, prices, opening hours and claims on that page are yours and are your responsibility. You confirm you have the rights to everything you give us to publish, and that what it says is accurate.
A visitor to your public site is your prospective customer, not ours. Any service they book, any appointment they attend and any advice they receive is a matter between you and them; Revisit supplies the software and is not a party to it. Your site carries a small "Powered by Revisit Business" credit, and we may show your business name and site as a reference customer unless you tell us not to.
Fees
Pricing and onboarding are arranged directly with us today — the platform has no self-service checkout, takes no card details, and bills nothing automatically. Where we have agreed a fee with you, it is payable as agreed, and we may suspend a workspace that remains unpaid after we have asked for payment and given you a reasonable chance to settle.
If we introduce automated billing or change a fee that applies to you, we will tell you before it takes effect, and you may close your workspace instead of accepting it.
Payments you record are yours to take
Revisit records payments; it does not take them. When you mark an order paid in cash or by card, you are writing a line in your own ledger — the money moves between you and your customer, through whatever means you use. We are not a payment processor, we hold no funds, and we are not responsible for a payment that is disputed, refunded, mis-keyed or never made. Keeping that ledger accurate, and meeting your own tax and accounting obligations from it, is your responsibility.
Services that are not ours
The product links out to services you already use: WhatsApp for a prefilled chat, your mail client for an enquiry, your phone dialler for a call, a map for directions. Those are provided by other companies under their own terms and privacy policies, and we are not responsible for them or for what happens once you leave the app. Whether a link opens at all depends on your device.
Availability, changes and support
We aim to keep the platform available and to fix faults promptly, but we do not promise uninterrupted service. Maintenance, updates, a provider outage or something outside our control can all interrupt it. We may add, change or withdraw features; where a change removes something you depend on, we will give what notice we reasonably can.
Support is by email at mashood.murtaza@gmail.com, or by phone or WhatsApp on +92 332 468 1053, during ordinary business hours. Unless we have separately agreed one with you in writing, there is no guaranteed response time or uptime commitment.
Suspension and termination
- By you — you can stop using the platform at any time and ask us to close your workspace.
- By us — we may suspend or close a workspace that breaches these terms, that we are required by law to act on, or that poses a security risk to the platform or to other businesses on it. Except where a breach is serious or urgent, we will tell you what is wrong and give you a chance to put it right first.
- Getting your data out — ask us and we will provide a copy of Your Data in a usable format. Once the workspace closes we keep the data for a short wind-down period, then delete it as described in the Privacy Policy — so export before you go, not after.
Sections that by their nature should survive termination — data ownership, disclaimers, liability, indemnity and governing law — continue to apply afterwards.
Our intellectual property
The platform itself — its software, design, brand, name and logo — belongs to Revisit. These terms grant you a limited, non-exclusive, non-transferable right to use it for your own business while this agreement is in force, and nothing more. If you send us feedback or an idea, we may use it to improve the product without owing you anything for it.
Disclaimers
The platform is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the platform will be error-free or uninterrupted, that defects will all be corrected, or that it is a substitute for keeping your own records.
Keep your own backups
We back the platform up, and we take that seriously. You should still keep your own copy of the records your business cannot operate without — export them regularly. No backup regime is infallible, and yours is the one you control.
Revisit provides software. It does not provide medical, dental, legal, accounting or other professional advice, and nothing the platform produces — an advisory, a report, a total — is such advice. The professional judgement in what you record stays yours.
Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost goodwill or lost or corrupted data, however caused.
Our total liability arising out of or relating to these terms, in aggregate, is limited to the greater of the amount you paid us for the platform in the twelve months before the event giving rise to the claim, or a nominal sum where you have paid us nothing.
Nothing in these terms excludes liability that cannot lawfully be excluded — including for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, in which case the exclusions above apply only so far as that jurisdiction permits.
Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from Your Data, from content you published on your public site, from your use of the platform in breach of these terms, or from your breach of a law that applies to your business or to the records you keep.
Governing law and disputes
These terms are governed by the laws of Pakistan, and the parties submit to the exclusive jurisdiction of the courts of Lahore, Pakistan. If you are a consumer, this does not deprive you of the protection of mandatory laws in the country where you live.
Before starting formal proceedings, please contact us — most disputes are settled faster by an email than by a filing.
General
- Entire agreement — these terms and the Privacy Policy are the whole agreement between us about the platform, and replace any earlier understanding about it.
- Severability — if a provision is found unenforceable, the rest stays in force.
- No waiver — not enforcing a right immediately does not waive it.
- Assignment — you may not assign this agreement without our consent. We may assign it to a successor of our business.
- Changes — we may update these terms as the product and the law change. The effective date and version at the top of the page say which text is current, and we will give notice of a material change before it takes effect. Continuing to use the platform after that date means you accept the update.
Contact us
Write to mashood.murtaza@gmail.com, or call or message +92 332 468 1053, with anything about these terms.